Your order will be carefully packed and dispatched within 24 hours (Mon -Fri ) of receiving payment.

Most orders will be posted out the same day if payment is received before 1pm.

We use  for most shipments.

If Royal Mail is preferred, please contact us immediately when the order is placed.

The shipping company and consignment number can also be found on the order details.

Your parcel will be delivered on the day specified and it will need to be signed for as proof of delivery.

Please ensure to check your tracking details of your consignment to avoid delays.

If you need to rearrange delivery, it must be arranged with your local depot within 48 hours or your parcel will be returned to sender.

We use either Royal Mail Signed For or a reputable courier service for international shipments.

The buyer is liable for any customs, import duties or other taxes that may occur in the receiving country.


All keratin treatments and after care products are exempt from being returned due to health and safety reasons.